CANCELLATION POLICY
Clear, fair rules — like Airbnb, built for music services
Every booking on MITA is protected by a cancellation policy chosen by the service provider. Funds are always held in Protected Payment and released only after the service is confirmed complete. You always know the rules before you pay.
Choose a Cancellation Policy (Service Providers)
Flexible
Easy cancellations, great for first-timers
Best for: New DJs, casual bookings, local events
Moderate
Balanced protection for both parties
Best for: Club nights, corporate events, studio sessions
Strict
Maximum protection for high-stakes gigs
Best for: Festivals, international bookings, large productions
Custom
You define the rules
Define your own cancellation window and percentages in your profile settings. Custom text will appear on the booking contract.
Best for: Agencies, recurring clients, special arrangements
How Protected Payment Protects You
When you book, 100% of the fee is held securely in Protected Payment — not released to the artist until 24 hours after the event completes successfully. If a dispute is opened within 24 hours, our Trust & Safety team reviews all evidence before any funds move.
Frequently Asked Questions
More questions? support@mita.app